Q: Why are there no prices shown on your web site?
A: The originjh.com web site is a manufacturer's web site designed to showcase our furniture products. Please send us an inquiry with SKU, order quantity and special requests about color, size or anything else you'd like to change based on current model. Our sales team will respond immediately with all the information you need, please contact our sales team at info@originjh.com
Q: Can I get an Origin Furnishing catalog?
A: Our active catalog is constantly being updated and available for viewing on our originjh.com website. The Origin Furnishing eBrochure is available on our Home Page on the top right hand side. Please contact us at info@originjh.com and we will send you password to download the catalog.
Q: What are the minimum order requirements?
A: For individual buyers and sample orders: No MOQ requests; For full container buyers: 5-8 models for a 40'HQ container depending on products'sizes.
Q: I don't live in China, What should I do about delivery?
A: We will take care of everything, all the way from our factory to the assigned address, including ocean freight, Customs, import taxes, and truck delivery from port to your address. and our sales team will teach you how to do it easily and quickly.
Q: How do I make a warranty claim?
A: For warranty service, we will require the proof of purchase receipt including the date of purchase. We will also request that you provide photographs of the product. We will assure you, the consumer, the highest level of customer satisfaction and support.
Q: Can I pick other fabrics on cushions?
A: Yes, please visit our Fabric page for more choices: Fabric
Q: Can I choose Sunbrella fabrics?
A: Yes, and if you find Sunbrella expensive, we recommend another imported fabric at much lower costs, but its performance is very close to Sunbrella. please contact our sales team for more details: info@originjh.com
Q: Can I provide my own fabric?
A: Absolutely
Q: Can the color of the Rattan/Wicker be changed?
A: Yes, please visit our Rattan page for more choices: Rattan
Q: Can I change the sizes?
A: Yes, please send your requests to info@originjh.com with SKU. We will make sure the customized dementions are correct by offering professional opinions, and we may let you know how much it will change the original design.
Q: Do you supply covers for your furniture?
A: Yes, all rain covers are made particularly for each model to make sure they fit perfectly.
Q: Can furniture be left outside all year round?
A: All of our rattan furniture range is manufactured to be left outside all year round in any weather conditions, however, we recommend that any fabrics be kept in dry storage when not in use.
Q: Can cushions be washed?
A: All of our cushion covers are zipped and therefore can be easily removed for machine washing.
Q: Is the glass safe?
A: Yes on all products is toughened safety glass.
Q: Do products fade in sunlight?
A: All of our products are UV protected to ensure they don’t fade in sunlight.
Q: How do I take care of my furniture?
A: For info please visit: CARE & MAINTENANCE
Q: How long does it take to receive my purchase?
A: Production times are 3-7 weeks depending on season.Delivery time is about 15-35 days depending on country and location.
Q: Do you have anything else other than rattan furniture?
A: Yes, we have LED furniture, Teak furniture, Cast Aluminium furniture, Umbrella, Gazebo and Swings, please visit our products categories for more information.